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ZXW Warranty rules

ZXW Warranty rules used from 2015


ZXW began to charge an annual fee for users who have used for more than one year from June 2015 and implemented a new warranty policy.


Please contact customer service before sending your express. (Choosing freight collect without notifying the customer service will be rejected)


1. Whether old or new users, after the renewal, as long as the users who damaged their dongles during the validity period, such as the dongle is damaged once, the ZXW team pays the one-way shipping for free replacement. The software usage period is calculated according to the remaining time of the initial dongle and is converted to the newly replaced dongle. All the initial dongle permissions will be invalid.


2. If the users damage twice during the validity period, ZXW will not pay shipping charges, but can replace a new one for free.


3. If users damaged three times or more, ZXW has the right to ask customers to rectify their usage habits and usage methods, and users who damaged the dongle three times or more within one year will be charged 50 RMB! ZXW reserves the right of refusing to replace the dongle if the customer maliciously destroys ZXW or refuses to rectify the environment and habits.


4. If the ZXW dongle is lost within the validity period, you can report the loss and reissue according to the information and email you reserved, or the renewal code and the order number (contact customer service). The lost dongle will be remotely disposed of at the next use (Unable to recover), and the service life will be transferred to the new one according to the remaining period of the lost dongle. The new dongle’s reissue fee is 50 RMB and the freight is paid by the customer.


5. ZXW renewal fee is not subject to any restrictions, as long as it is a ZXW-issued dongle, including prohibited, damaged, and beyond the warranty period (but the dongle must be within the validity period, or it can be valid through renewing the validity period.)


6.The above explanation is owned by the ZXW team and you will be notified if there are any changes. For details, please visit the ZXW website.